Independent and Clinical Investigations
Reviews and investigations can be undertaken in any setting. Their exact nature would be discussed with each client on a case by case basis. This ensures that our approach and focus will deliver the required reports in each situation.
Reviews are completely independent. The responsibility for commissioning lies with either the provider organisations themselves, or with an external agency. This could be a CCG which is interested in a particular service or organisation.
We work closely with customers to identify the key issues that need to be addressed. We provide a comprehensive set of recommendations for action at the end of the review, ensuring that the views of your key stakeholders’ are heard through a range of engagement activities.
Investigations can allow individuals involved in a complaint to feel more comfortable in discussing their viewpoint. We can be an unbiased mediator throughout the process and provide you with a structured report of recommendations to aid resolution.
The organisation that we are providing a service for will have a set policy or agreed terms of reference. All of our investigations are carried out within this framework.
An example: Serious Incident Investigation
A senior associate with extensive experience in undertaking investigation following serious incidents undertook a complex investigation which required;
- sensitive handling of relatives and friends
- discussion with other agencies including police, local authority safeguarding
- interviews with a range of staff in different organisations
- review of clinical records
A report is produced which effectively addresses sensitive and complex issues and provides credible recommendations.