Around 90% of patient interaction with the NHS takes place within primary care services, so ensuring these services are effective and deliver what the patient needs is important. Enable East has been involved in a number of projects to assess and improve primary care services, and provide specialist training to those working in a primary care setting.
Some of our work within the primary care sector has included:
Confer: This project was project managed by Enable East and led to better communication between GPs and hospital consultants, as well as an improved experience for the patient.
Informing the Future of Walk In Clinics: Enable East led on the review of two WICs to help inform future commissioning decisions surrounding the clinics based on their existing services. Both reviews centred around engagement with key stakeholders to gauge their opinions of the current service, desk based research and analysis of associated data and an appraisal of the viable options.
Bespoke GP Practice Training: Enable East delivered a bespoke training programme to a consortium of GP practices aimed at addressing common issues that were arising in each practice. The programme included sessions on Managing Difficult People, Emotional Intelligence and Conflict Resolution and was delivered to specific groups of employees depending on their job role and need.