Consulting with the public about how key NHS services can be improved
How can key local NHS services be improved? That’s what we’ve been asking local people within mid, south and west Essex over the last few weeks as their CCGs seek to find out their views on how the NHS 111 and out-of-hours services in their areas could be improved.As well as hosting a number of public engagement events, we also ran an online survey giving people the chance to share their experiences of calling NHS 111 or accessing out-of-hours services such as pharmacies or A&E. The CCGs are looking to work closer together to integrate services, make sure the patient ‘journey’ is smoother and more effective and bring a greater clinical expertise into the process.
We will be providing the CCGs with an overview of the public engagement element of their project which will then feed in to their report on proposed changes.