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Engaging those people who access services is an integral part of what Enable East does. Understanding the needs, worries and ideas of our stakeholders and ensuring they are part of any redesign programme allows us to make effective, meaningful changes and helps the public engage with what’s available in their local area.

Supporting CCGs to Consult on Change

Enable East was tasked with managing the public consultation of continuing healthcare services on behalf of a CCG. After meeting with the customer to determine what the options should be, Enable East began developing a consultation document which outlined the current service provision and clearly described the new options that were available to comment on, as well as the potential impact these would have on the service in the future.

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User Carer Involvement

Enable East provided support to a project which aimed to increase the involvement of service users and their carers in the day-to-day workings of a local NHS foundation Trust.

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Promoting Dignity across the Region

While managing a regional Dignity Programme, we focused on embedding dignity in health and social care agendas. The programme promoted self-sustaining networking opportunities across the region, encouraged greater sign up to the cause and ensured the development of proactive and effective communications and involvement processes.

Clinical Conference Reviews

Enable East was asked by a Trust to produce a report of their annual Clinical Conference so delegates would have a tangible account of the event and what it covered. Two of Enable East’s associates attended the event and took detailed notes of the key speakers’ presentations as well as the break out sessions during the afternoon.

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Veterans Clinical Network

Enable East created and managed the Veterans Managed Clinical Network (VMCN) which brought health and social care professionals together with veterans and their families to achieve clinical excellence for veterans in the East of England.

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East of England Carers Programme

The NHS set out a vision for carers to ensure they are recognised as fundamental to strong families and stable communities by 2018. With over half a million carers across the East of England – saving the economy £7bn per year – Enable East was tasked to support the regional health service to fulfil this vision. Ultimately, it will mean that carers in the region will be able to balance their responsibilities to the patient and their life outside, while enabling the person they support to be a full and equal citizen. Carers should be able to have a life of their own, alongside their caring role, and be supported so they are not forced into financial hardship as a result of their duties.

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NHS Continuing Healthcare Consultation


Enable East was commissioned by Mid Essex Clinical Commissioning Group to run a consultation on its behalf on proposals regarding how NHS continuing healthcare (sometimes also known or referred to as CHC) is provided at home in future.

This independent report, compiled by Enable East, summarises the public consultation exercise on proposed local policy change to NHS CHC run on behalf of Mid Essex Clinical Commissioning Group.

This report was submitted to Mid Essex CCG for review as it considered a decision on the direction of NHS continuing healthcare for the future. The consultation provided important qualitative feedback from people who know and have been on the receiving end of NHS continuing healthcare in mid Essex. Enable East would like to thank everyone who took the time to attend events or have their say for their considered opinions.

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Evaluating Innovation for Young Carers

Transitions is a pioneering project for Young Adult Carers (16-24 year olds) in Norfolk funded by the Big Lottery Fund. When the services current funding was due to end in April 2016, Norfolk Carers Support commissioned Enable East to evaluate the project. In addition to surveying those who have accessed support from the project, we interviewed a sample of Young Adult Carers who have accessed support from the project, reviewed cases and interviewed staff and stakeholders. We were able to provide a robust and well evidenced assessment of whether the project had met its Big Lottery Fund and Comic Relief targets and the difference the project had made. The report made recommendations on future and further work to management and the Board of Trustees, Young Adult Carers, The Big Lottery Fund and Comic Relief and informed a wider strategic planning process for continuation of the project.

Working 'Together'

Devon Partnership NHS Trust has made an organisational commitment to make the Trust a ‘world leader’ in engaging and genuinely involving people who use their services and their families and carers in all that they do. The Trust has commissioned Enable East to support this significant, complex project involving multiple stakeholders. The project is being delivered in four phases. After scoping and planning, developing communication materials and making initial contact with stakeholders the team supported a stakeholder group to undertake a baseline review of existing good practice. A detailed implementation plan is now in development with implementation of changes from April 2016.

Establishing HealthWatch in the East of England

HealthWatch organisations were implemented by Government and aimed to strengthen the collective voice of patients and the public. They are independent consumer champions and formed a statutory part of the Care Quality Commission, supporting health and social care service users and their carers.

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